Privacy Policy

Last updated: October 28, 2025

Table of Contents

1. Introduction

Worq Orders ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our work order management SaaS platform at app.worqorders.com and related services.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, company name, and job title
  • Billing Information: Payment card details, billing address, and tax information (processed securely through third-party payment processors)
  • Profile Information: Profile pictures, preferences, and settings
  • Communication Data: Messages, support tickets, and feedback you send to us

2.2 Business Data

As a work order management platform, we process your business data including:

  • Work Orders: Order details, descriptions, status, priority levels, and completion notes
  • Customer Information: Customer names, contact details, addresses, and service history
  • Team Data: Employee information, roles, permissions, and activity logs
  • Service Records: Service history, maintenance schedules, and equipment information
  • Analytics Data: Performance metrics, usage statistics, and business insights

2.3 Technical Information

We automatically collect certain technical information:

  • Usage Data: How you interact with our platform, features used, and time spent
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Log Data: Server logs, error reports, and performance data
  • Cookies and Tracking: Cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Provide, maintain, and improve our work order management services
  • Process work orders, manage customer relationships, and track service history
  • Enable team collaboration and workflow automation
  • Generate reports, analytics, and business insights

3.2 Communication

  • Send service-related notifications and updates
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Notify you of important changes to our service

3.3 Business Operations

  • Process payments and manage billing
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Improve our products and develop new features

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal)
  • Cloud hosting and data storage (Microsoft Azure, AWS)
  • Email communications (SendGrid, Mailchimp)
  • Analytics and monitoring (Google Analytics, Mixpanel)
  • Customer support tools (Zendesk, Intercom)

4.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Access Controls: Role-based access controls and multi-factor authentication
  • Regular Audits: Security assessments and penetration testing
  • Data Backup: Regular backups with secure storage
  • Monitoring: 24/7 security monitoring and incident response

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

When you cancel your account, we will delete your personal information within 30 days, unless we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

  • Request a copy of your personal information
  • Export your data in a machine-readable format
  • View and update your account information

7.2 Correction and Deletion

  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Close your account and request data deletion

7.3 Communication Preferences

  • Opt out of marketing communications
  • Manage notification preferences
  • Control cookie settings

To exercise these rights, contact us at privacy@worqorders.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by relevant authorities
  • Certification schemes and codes of conduct

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Sending you an email notification
  • Displaying a notice in our application

Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Compliance

This Privacy Policy is designed to comply with:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Other applicable privacy laws and regulations