Creating your first work order is simple. Navigate to the Work Orders section, click "New Order", fill in the required details, and assign it to a team member. You can also use our pre-built templates to get started quickly.

Yes! Our mobile app includes offline capabilities. You can view work orders, update statuses, and capture photos even without an internet connection. All changes will sync automatically when you're back online.

We take security seriously. All data is encrypted in transit and at rest, we're SOC 2 compliant, and we offer enterprise-grade security features including SSO, role-based access control, and audit logs.

Absolutely! Worq Orders offers integrations with popular CRM systems, accounting software, communication tools, and more. We also provide a robust API for custom integrations.

We offer 24/7 support via email, chat, and phone. Our support team includes technical experts who can help with setup, training, and troubleshooting. We also provide comprehensive documentation and video tutorials.

We offer flexible pricing plans to fit businesses of all sizes. Start with our free trial, then choose from our Basic, Professional, or Enterprise plans. All plans include core features with different limits and additional features.

Yes! You can create custom work order templates with your own fields, checklists, and workflows. This helps standardize your processes and ensure consistency across your team.

Yes, we have mobile apps for both iOS and Android. The mobile app includes all core features, offline capabilities, GPS tracking, photo capture, and real-time synchronization.

You can assign a work order from the dashboard by selecting the task and choosing a team member from the assignment dropdown. The assignee is notified instantly and can update progress in real time.

Yes. Each work order includes status updates, timestamps, and activity logs. Use the dashboard or reports to monitor completion rates and team performance.

Overdue tasks are flagged automatically and reminders are sent to responsible team members. You can also configure escalation alerts to notify managers if deadlines are missed.

Absolutely. Upload documents, images, or other attachments to provide context or evidence of completed work. Files are securely stored and accessible to authorized users.

Yes. Set up recurring schedules for tasks that repeat daily, weekly, or monthly. The system automatically generates new work orders on your defined schedule.

Yes. Export completed work orders, response times, and productivity summaries in PDF or Excel format for offline review or sharing with stakeholders.

Yes. Manage multiple sites, branches, or departments within the same account. Each location can have its own teams, categories, and permissions.

Admins define roles (e.g., Manager, Technician, Viewer) and set access levels so users only see or edit information relevant to their responsibilities.

Worq Orders provides a single, cloud-based platform that eliminates scattered information across paper forms, email chains, and shared drives. Every stakeholder—from project leads to laborers on site—accesses the same real-time job specifications, documentation, and asset history. All contracts, permits, safety checklists, and resource allocations are tied directly to each work order, creating a unified operating environment across all your construction projects.

Absolutely! Our automation features allow you to set up triggers based on project milestones, inspection failures, or inventory depletion to automatically generate new work orders. You can build standardized templates for different job types (electrical, structural, plumbing, etc.) that include all necessary details—required safety protocols, estimated hours, and assigned crews—ensuring consistency across your entire company.

Our mobile app enables seamless field-to-office communication through in-app chat features, eliminating phone tag and text messages. Field crews receive immediate updates, upload photos of site conditions, and log completion times and materials used directly into the digital work order. Digital sign-offs and approval workflows ensure that change orders or job completion signatures are recorded immediately, speeding up your invoicing cycle significantly.

Preventive maintenance work orders shift you from costly reactive repairs to predictable, scheduled maintenance. Our system can automatically generate work orders based on time intervals (e.g., every 90 days), usage thresholds (e.g., every 5,000 running hours), or a combination of both. This proactive approach extends equipment life, reduces emergency repair costs, and transforms maintenance into a strategic asset that ensures stable, profitable production schedules.

Yes! Worq Orders integrates with IoT sensors and machine monitoring systems to enable condition-based maintenance. Work orders are automatically triggered when a machine's performance deviates from normal parameters (abnormal vibration, high temperature, pressure drops, etc.). This predictive maintenance approach allows you to schedule targeted corrective action before minor faults become catastrophic failures, dramatically improving resource efficiency.

Every completed work order—including technician notes, timestamps, parts used, and digital sign-offs—is instantly logged and securely stored. This creates a clear, defensible audit trail for regulatory bodies (OSHA, FDA, etc.) and ensures maintenance actions are fully documented to keep expensive equipment warranties valid. You'll always have the documentation you need for compliance inspections and warranty claims.

We provide a branded, easy-to-use self-service portal that tenants can access 24/7 via web or mobile app. The portal guides them to submit complete information—location, issue type, and photos—which automatically generates a work request in your system. Tenants can track their request status themselves, reducing phone calls and emails while fostering transparency and satisfaction.

Our automated triage system instantly categorizes incoming requests based on urgency. For example, a "No Heat" request in winter is automatically flagged as "Emergency/High Priority," immediately notifying the nearest available technician. This ensures urgent issues are addressed within your Service Level Agreements (SLAs), while routine requests are efficiently batched and scheduled to maximize technician efficiency and reduce operating costs.

Yes! The system centralizes all vendor details, including insurance certificates, background checks, and preferred rates. Work orders can be automatically dispatched to the right vendor based on their trade and location. The completed work order links directly to the vendor's invoice, allowing you to instantly verify the scope of work and streamline the approval and payment process, eliminating disputes and speeding up payment cycles.

Technicians are required to upload before-and-after photos of repairs and collect digital signatures from tenants or supervisors directly on their mobile device. This proof of completion is automatically attached to the work order record, protecting you in case of disputes and providing reliable documentation for insurance or compliance reporting. You'll have irrefutable evidence of completed work.

Our comprehensive analytics dashboards let you track critical KPIs including work order completion rates, Mean Time To Repair (MTTR), First-Time Fix Rate (FTFR), and material consumption per job type. You can configure custom reports on service request volume, pending work orders, total backlog hours, and technician performance. This real-time data helps you identify inefficiencies, spot training gaps, and accurately forecast budgeting needs.

Absolutely! Our reporting tools track maintenance frequency and associated costs (parts and labor) for every asset. You can identify "problem children" assets that disproportionately consume your maintenance budget. This data provides objective, cost-based justification for replacing chronically failing equipment, helping you make informed capital expenditure decisions rather than relying on guesswork.

Historical work order data provides a reliable foundation for predictive budgeting. You can analyze annual trends in parts consumption, seasonal variations in labor needs, and average repair costs to create accurate forecasts for the next 12-24 months. This transforms budgeting from a reactive guessing game into a proactive, data-driven financial strategy that gives your finance team confidence.

Our two-way ERP integration ensures that when a work order is closed, all associated costs—labor hours and parts used—are automatically posted to the correct accounts in your ERP's General Ledger. This eliminates manual data entry errors, simplifies month-end closing, and ensures your finance team always works with current, accurate maintenance expenditure data. Integration also enables unified inventory management and comprehensive asset lifecycle tracking.

Yes! When integrated with your ERP's inventory module, the system instantly verifies part availability when a work order is created, reserves necessary parts, and triggers low-stock alerts when inventory falls below set thresholds. This unified view prevents stockouts for critical repairs and eliminates wasteful parts hoarding, streamlining your entire procurement-to-repair cycle.

When Worq Orders is integrated with your ERP, all critical work order data (repair history, MTTR, total maintenance cost) feeds directly into your ERP's asset registry. This creates a perpetually up-to-date, comprehensive Total Cost of Ownership (TCO) metric for each asset. This unified data eliminates silos and allows executives to confidently make strategic decisions about when to repair, replace, or retire assets based on real operational and financial data.