Terms of Use

Last updated: October 28, 2025

Table of Contents

1. Acceptance of Terms

Welcome to Worq Orders. These Terms of Use ("Terms") govern your use of our work order management SaaS platform and related services (collectively, the "Service") provided by Worq Orders ("we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Service.

2. Description of Service

Worq Orders is a comprehensive SaaS platform designed for work order management, including but not limited to:

  • Creating, tracking, and managing work orders
  • Customer relationship management
  • Team collaboration and workflow automation
  • Reporting and analytics
  • Mobile and web applications
  • API access and third-party integrations

Our Service is designed for businesses in various industries including HVAC, plumbing, property management, manufacturing, healthcare, education, and retail.

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Be at least 18 years old or have parental consent
  • Have the legal capacity to enter into these Terms

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Using strong passwords and enabling two-factor authentication when available

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Subscription Plans and Billing

4.1 Subscription Tiers

We offer multiple subscription plans:

  • Free Plan: Limited features for small businesses
  • Professional Plan: $19.99/month for growing teams
  • Business Plan: $49.99/month for established businesses
  • Enterprise Plan: Custom pricing for large organizations

4.2 Billing and Payment

  • Subscriptions are billed monthly or annually in advance
  • Payment is due on the subscription start date
  • We accept major credit cards, PayPal, and bank transfers (Enterprise)
  • All prices are exclusive of applicable taxes
  • No setup fees or hidden charges

4.3 Free Trial

We may offer free trials for paid plans. Trials automatically convert to paid subscriptions unless cancelled before the trial ends. No credit card required for the free plan.

4.4 Cancellation and Refunds

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of your current billing period
  • No refunds for partial months or unused time
  • Data export available before account closure

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our Service to:

  • Manage work orders and customer relationships
  • Collaborate with your team members
  • Generate reports and analytics
  • Integrate with third-party applications (where supported)

5.2 Prohibited Uses

You may not use our Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or engage in hacking
  • Spam, harass, or abuse other users
  • Attempt to gain unauthorized access to our systems
  • Use the Service for illegal or fraudulent activities
  • Reverse engineer or attempt to extract source code
  • Resell or redistribute the Service without permission

6. Data and Content

6.1 Your Data

You retain ownership of all data you upload to our Service. You grant us a limited license to:

  • Process and store your data to provide the Service
  • Create backups and ensure data security
  • Generate analytics and insights (anonymized)
  • Comply with legal obligations

6.2 Data Security

We implement industry-standard security measures including:

  • Encryption in transit and at rest
  • Regular security audits and monitoring
  • Access controls and authentication
  • Data backup and recovery procedures

6.3 Data Export

You can export your data at any time in standard formats. We provide data export tools and API access for this purpose.

7. Intellectual Property

7.1 Our Rights

Worq Orders and its licensors own all rights, title, and interest in:

  • The Service and its functionality
  • Software, algorithms, and technical implementations
  • Trademarks, logos, and branding
  • Documentation and training materials

7.2 Your Rights

You retain ownership of your business data and content. You grant us a limited license to use your data solely to provide the Service.

7.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without compensation or attribution.

8. Service Availability

8.1 Uptime Commitment

We strive for 99.9% uptime but cannot guarantee uninterrupted service. We may perform maintenance that temporarily affects availability.

8.2 Service Modifications

We may modify, update, or discontinue features of the Service with reasonable notice. We will not make changes that materially reduce functionality without advance notice.

8.3 Support

Support is provided based on your subscription plan:

  • Free Plan: Email support
  • Professional Plan: Priority email support
  • Business Plan: 24/7 phone and email support
  • Enterprise Plan: Dedicated account manager and 24/7 support

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED
  • OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
  • WE ARE NOT LIABLE FOR DATA LOSS, BUSINESS INTERRUPTION, OR LOST PROFITS

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless Worq Orders from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of applicable laws

11. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Termination

12.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support.

12.2 Termination by Us

We may terminate or suspend your account if you:

  • Violate these Terms
  • Fail to pay subscription fees
  • Engage in fraudulent or illegal activities
  • Pose a security risk to our Service

12.3 Effect of Termination

Upon termination:

  • Your access to the Service will cease
  • Your data will be deleted after 30 days
  • You may export your data before deletion
  • Outstanding fees remain due

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms will be resolved through:

  • Good faith negotiations first
  • Mediation if negotiations fail
  • Binding arbitration as a last resort

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

  • Email notification to your registered address
  • Notice in our Service
  • Posting updated Terms on our website

Your continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Worq Orders.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

15.3 Assignment

You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.4 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, war, or government actions.

16. Contact Information

If you have any questions about these Terms, please contact us: