Customer Communication
Use automated and manual messaging to maintain transparency.
| Step | Action | Description |
|---|---|---|
| 1. Set Up Templates | Customize Messages | Configure automated email/SMS templates for key events (Job Booked, En Route, Completed). |
| 2. Technician En Route | Trigger Auto-Notification | Changing status to 'Traveling' or 'En Route' sends an ETA notification. |
| 3. Direct Messaging | Send In-App Notes | Use the communication log to send specific questions or updates to the customer. |
| 4. Post-Service Summary | Share Completion Report | Send a detailed service report upon completion, including photos and technician's notes. |